Terms of Service
Last updated: October 2025
Welcome to Frostbites Inc. (“we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our website, https://frostbitesinc.com, and your purchase of products from our online store.
By using our site or making a purchase, you agree to these Terms. Please read them carefully before using our website.
1. General Conditions
By visiting our site or purchasing from us, you represent that you are at least the age of majority in your province, state, or country.
You agree not to use our products or website for any unlawful purpose or to violate any laws in your jurisdiction.
We reserve the right to refuse service, cancel orders, or remove accounts if we believe a user is engaging in fraudulent, abusive, or harmful activity.
2. Products and Availability
We strive to accurately display our products, including colors and images. However, actual colors may vary depending on your device.
All products are subject to availability, and we may limit quantities or discontinue items at any time without notice.
Prices for our products are listed in Canadian Dollars (CAD) and may change without notice. Taxes and shipping costs will be calculated at checkout.
3. Orders and Payments
When you place an order, you agree to provide accurate and complete information.
We reserve the right to cancel any order suspected of fraud or unauthorized activity.
All payments are processed securely through trusted third-party providers such as Stripe or PayPal. We do not store your credit card information.
4. Shipping and Delivery
Orders are typically processed within a few business days.
Shipping times vary based on your location and chosen method at checkout.
Frostbites is not responsible for delays caused by postal services, customs, or factors outside our control.
For full details, please see our Shipping & Refund Policy (linked at checkout and in the footer).
5. Returns, Refunds, and Exchanges
Due to the nature of our products (freeze-dried food), we cannot accept returns on opened or partially used items.
If your order arrives damaged or incorrect, please contact us within 7 days of delivery at fbfreezedry@gmail.com, and we’ll make it right.
See our Refund & Exchange Policy for full details.
6. Accuracy of Information
We do our best to keep all information on our site accurate and up to date.
However, we are not responsible for typographical errors, omissions, or outdated information.
We reserve the right to correct errors or update content at any time without prior notice.
7. Intellectual Property
All content on this website — including logos, images, graphics, and text — is the property of Frostbites Inc. and is protected by copyright and trademark laws.
You may not reproduce, distribute, or use our content for commercial purposes without our written permission.
8. Third-Party Services
Our store may link to third-party websites or use external services (such as WooCommerce, Stripe, or Google Analytics).
We are not responsible for the content, policies, or practices of these third parties.
Please review their privacy and terms policies before using their services.
9. Limitation of Liability
To the fullest extent permitted by law, Frostbites Inc. is not liable for any damages, losses, or injuries arising from your use of our products or website.
All products are sold “as is” without warranties of any kind, except as required by law.
10. Indemnification
You agree to indemnify and hold Frostbites Inc., its employees, and partners harmless from any claims or demands arising out of your breach of these Terms or your violation of any law or rights of a third party.
11. Changes to Terms
We may update these Terms from time to time. Any updates will be posted on this page, and the revised date will reflect at the top.
By continuing to use our website after changes are made, you agree to the new Terms.
12. Contact Information
If you have any questions about these Terms, please contact us at:
📧 contact@frostbitesinc.com
🌐 https://frostbitesinc.com