Privacy Policy

Last updated: October 2025

At Frostbites, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit https://frostbitesinc.com or make a purchase from our store.

Who We Are

Our website address is: https://frostbitesinc.com.
We are Frostbites Inc., a freeze-dried fruit snack company based in British Columbia, Canada.

Information We Collect

We may collect the following information:

Personal Information: your name, billing and shipping address, email, phone number, and payment details when you make a purchase.
Account Information: if you create an account, your login credentials and preferences are stored.
Technical Information: IP address, browser type, device info, and cookies to improve performance.
Voluntary Information: such as messages submitted through our contact form or newsletter sign-ups.

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (a hash) may be provided to the Gravatar service to check if you use it.
👉 Gravatar’s Privacy Policy: https://automattic.com/privacy/
After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, please avoid uploading images with embedded location data (EXIF GPS). Visitors to the website can download and extract location data from images on the site.

Cookies

Our website uses cookies to enhance your experience.

If you leave a comment, you may opt-in to saving your name, email, and website in cookies so you don’t have to re-enter them next time.
Login and screen preference cookies may be set if you log into an account.
These cookies last from 1 day up to 1 year, depending on purpose.

We also use cookies for analytics and store performance tracking. You can disable cookies in your browser settings, but some site features may not work properly.

Embedded Content from Other Websites

Articles on this site may include embedded content (e.g. videos, images, or posts). Embedded content behaves exactly as if you visited the other website.
These websites may collect data about you, use cookies, and track your interaction if you’re logged into those services.

E-Commerce and WooCommerce

When you make a purchase through our store, WooCommerce collects information necessary to process your order:

Products you’ve viewed and added to your cart
Payment and shipping details
Email and contact info for receipts or order updates

Your data is shared with:

Payment processors (e.g., Stripe, PayPal) to complete transactions
Shipping providers to fulfill your order
Analytics tools (e.g., Google Analytics) to improve site performance

These partners only receive the information necessary to perform their function and have their own privacy policies.

How Long We Retain Your Data

Comments and their metadata are retained indefinitely.
User account data is retained as long as the account exists.
Order data is retained for tax and legal purposes (typically 7 years).
Contact form submissions are retained for customer service use only.

What Rights You Have Over Your Data

You can request:

An exported file of the personal data we hold about you
That we erase any personal data we hold about you (except data we must keep for legal, administrative, or security reasons)

Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service.
Order and payment data may be securely transmitted through encrypted third-party gateways.

Data Security

We use secure HTTPS encryption, SSL certificates, and trusted payment gateways to protect your personal information.
While we take strong precautions, no online transmission is 100% secure.

Changes to This Policy

We may update this Privacy Policy occasionally to reflect business or legal changes. The updated version will always be posted on this page.

Contact Us

If you have questions or concerns about this policy, please contact us at:
📧 contact@frostbitesinc.com